What do I get with my purchase?
Your selected jewellery piece(s) which will come in a Deluxe Surreal Sparkles Gold Foil Logo Gift Box or Luxury Velvet Ring/Earrings Gift Box. Depending on how many items you order, we will determine the number of gift boxes per order to help save unnecessary waste and remain as eco-friendly as possible. One pull tab gift box is generally large enough to fit multiple pieces.
If your order contains 5 or more items, you will receive a FREE jewellery cleaning cloth.
What’s the best way to care for my jewellery?
The best way to store your new jewellery is in its original packaging! All ring orders come with a luxury velvet ring box and all necklaces come with a deluxe velvet lined gift box, and so on.
Encasing all your jewellery in a cool, dark place is the ideal location to preserve its radiance, shine and colour. Head to our Jewellery Care page for more info.
I just received my order and I’m in love! How do I get featured on your page?
Awesome! Just tag us in your photos/videos on social media and make sure your profile is public so we can see it, or simply use the hashtag #surrealsparkles so we can find you! We LOVE seeing you rocking our jewellery pieces!
What methods of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, etc.), ApplePay, Google Pay, Shop Pay and PayPal!
Do you ship internationally?
Absolutely! We ship worldwide to most countries. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. If we do not ship to your country, please get in touch with us and we will do what we can to assist (e.g. exploring other options with our postal delivery partners).
What are your delivery charges?
Enjoy FREE standard worldwide shipping on all orders over AUD$75. Most orders are delivered within 10-20 business days; however due to recent postal delays resulting from the impact of COVID-19 on our global supply chain, please allow up to 45 business days to receive your order. Thank you for your understanding and patience.
Express Post options available from AUD$28 (3-7 business days); however this is complimentary for orders over $250 AUD.
Shipping, Duties and Taxes
All orders destined within Australia are charged Australian Goods and Services Tax (GST) of 10% of the total order value. Our prices have GST built-in and the value is noted on your order confirmation.
All orders outside of Australia DO NOT include the GST nor the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes that are applied by the destination country are your responsibility, and must be paid at the time of delivery. Please contact your local customs office for more information. Please note that Goods may be subject to inspection by your local customs office.
Do you accept returns?
Yes. Products must be returned within 14 calendar days of you receiving your order, for store credit.
Jewellery must be undamaged, unworn and in perfect condition in order to qualify for store credit, with all original packaging included. Items that do not meet these requirements will not be eligible, and will be returned to you.
For hygienic reasons, we do not accept returns/refunds for earrings.
We do not accept responsibility for lost orders as a result of a third party's negligence or otherwise, so far as we can provide proof of shipment. If your order is missing, please contact us immediately.